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Guest Experience Manager

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title:
holiday inn reosrt regent beach cha-am is located only two and half hours drvie from bangkok . the resort also houses a selection of food & beverage outlets, with 560 guest rooms, an award winning spa and it is one of the largest and leading meeting and conference venues in the cha-am and hua-hin area, suites and villas complete with international-standard amenities.to learn and grow, our commitment to our people is to deliver room to have a great start, to perform, to be recognized and rewarded, to be informed and to take the initiative and lead.we'll give you the room to be yourself, most importantly.
and, in return we'll give you an attractive financial and benefits package including accommodation, duty meals, hotel discounts worldwide and the chance to work with a great team of people.and we are looking for more people like this to join our friendly and professional team at holiday inn resort regent beach cha-am .
key responsibilities of this role include:
enusre the stay real culutre 'genuine people and delivering real service' is adherent in the team and hotel environment
maitnain and continue to devleop guest experience champions
provide functional assitsance and diretcion to all deparmtents
resopnd to situtaions to ensure gusets recieve prmopt attetnion and perosnal recogontion throguhout the resort
develop and maintain a 100% priroity club rewrads recogintion and drive culture on all different guest touch points
work with the reservations team to ensure inventory balancing and that people resources are in place to meet the business needs
ideally you'll have 2 to 3 years previous experience at the front of the house where your communication skills were utilized for a significant amount of time while interacting with others and have a demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.guest experience manager
location: thailand-cha
what is your passion? whether you are into singing, stitching or soccer, at ihg we are interested in you! we love people who apply the same amount of passion to their jobs as they do to their hobbies.
at the moment we're looking for a guest experience manager to join our highly motivated and proactive team atholiday inn resort regent beach cha-am.we are committed to developing our team and managing our talent and providing room to grow
so what's your passion? please get in touch by clicking "apply online" now!,
at ihg.

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