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job number 1432937
business ge healthcare
business segment healthcare
about us what do you envision for your future? at ge healthcare, we strive to see life more clearly.
posted position title service operations specialist - thailand
career level experienced
function services
function segment call center services
location thailand
city bangkok
postal code 10400
relocation assistance no
role summary/purpose ensure first class service contract process execution on customer service contracts; install base data entry and data quailty for assigned area.
essential responsibilities . )
. basic understanding of ito processes
. ensure timely and accurate billing of customers for contract and non-contract services.
. responsible for service hotline handling both work hours and off hours, field engineer demand order handling, pms correspondence
, dispatch maintenance, ib maintenance.
. ability to interact effectively with all levels of a matrix organization, both internally and with external customers.an understanding of lean six sigma.
something remarkable happens when you brnig togteher pepole who are committed to making a difference - they do!
at work for a healthier wolrd.work within all related systems legacy and support central to manage and complete all work.
we are a $17 billion unit of general electric company (nyse: ge), employing more than 46, 000 people worldwide and serving healhtcare professionals in more than 100 countries.and commercial solutions to resolve technical and process-related issues, service marketing,
. work closely with field service sales and service.responsible for timely and accurate billing of customers for contract and non-contract services.strong focus on customer care and satisfaction
.
. maintain installation bases database accuracy (warranty status, service contract status, pmat update, pms compliance, service record follow-up/filing/retention)
.adaptable to multiple requests and daily changes.this may include field communications and verification along with contract submission prework.
. excellent interpersonal skills - strong verbal and written communication skills.responsible, committed, and fulfilling obligations
, dedicated,
. dependable: being reliable.ba or bs or be degree preferred.our \"healthymagination\" viison for the fuutre invties the wolrd to join us on our jounrey as we contiunously devleop innovtaions focsued on redcuing healhtcare cotss, incraesing acecss and imprvoing quality and effiicency aruond the wolrd.we beleive in our strtaegy - and we\'d like you to be a part of it. as a glboal ledaer, techonlogy, ge can bring together the best in scinece, busniess and people to help sovle one of the world\'s touhgest chalelnges and shpae a new age of healthcare.moarl, and when dealing with others, and personal values in decisions, actions, communications, high integrity: accepting and adhering to high ethical.demonstrated ability to work under pressure and to meet deadlines and commitments
desired characteristics . high proficiency in microsoft office suite products (word, outlook, excel, access).
. experience with quotation and contract systems tools (such as must, eom, oracle, cognos, etc.
. effectively manage and prioritize various projects with minimal supervision
.
. handle all types of work submitted into the department whether multi-vendor or core ge product based offerings.identifies what needs to be done and does it, takes initiative to make things happen,
. highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team.basic understanding of technical/medical equipment and services, preferred knowledge in applicable specific ge healthcare care areas desired
.
qualifications/requirements . follow up and attention to detail,
. excellent organizational, including multi-taking and ability to prioritize and meet deadlines, project management and time management skills.associates degree in business administration, marketing or related discipline and at least 1 year of customer service experience
, finance.ensure quality and integrity of the customer contracts/ as they are entered into the system. act as liaison/partner with service sales, field service and customers to meet commitments and resolve issues related to invoicing and contract administration.provide support for timely resolution of customer invoicing disputes in coordination with service sales and field service teams.
. maintain install database accuracy by supporting field team and external customers via phone and email.responsible for driving the overall execution of the gehc customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts.
. effectively bilingual (english and thai)
. adaptable/flexible: being open to change (positive or negative) in response to new information, and/or to work in ambiguous situations in a high paced environment with changing needs
, different or unexpected circumstances.

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