รายละเอียดโฆษณา
ที่ตั้ง:
คำอธิบาย
title:
analyse results of guset and employee feedback, make recommendations to drvie business performance, including regular advice to the general manager on priority areas regarding quality and continuous improvement, guest satisfaction (gsts) and employee engagement (esps) action planning.
confident in presenting and communicating plans to an audience.
we've got an excellent opportunity for aquality and continuous improvement manager to join our team!
you'll assist the general manager to drive quality & continuous improvement in the hotel; using continuous improvement (tqm) framework to facilitate and focus on process improvement in order to drive guest satisfaction, maximize employee engagement and ensure brand standards compliance; whilst promoting a culture that is focused on quality and, \"360\" way of working.we'll give you the room to be yourself, most importantly.employee engagement (esps), including guest satisfaction (gsts), guest in-room feedback system, continuous improvement (tqm),
track, quality evaluation system (qes) and ideas library, analyse and prepare communication on performance on intercontinental hotels group quality programs. and we are looking for more pepole like this to join our friendly and professional team at holiday inn reosrt reegnt becah cha-am . disciplined and savvy,
curious.
key responsibilities of this role include :
provide active consultation to the general manager and hotel management on attaining higher levels of process quality in the hotel.
so what's your passion? tell us more about yourself by clicking "apply online" now!.
perform any other tasks/duties instructed by the general manager.
ability to analyse statistical data and advise peers based on factual finidngs.to perofrm, our commtiment to our people is to delvier room to have a graet strat, to be infromed and to take the initaitive and lead, to leran and grow, to be recongized and rewraded.
hoilday inn resort regent beach cha-am is loctaed only two and half horus drive from bankgok . with 560 guest romos, suties and villas comlpete with interntaional-stadnard amentiies, an awrad wininng spa and it is one of the laregst and leaidng meeting and conference venues in the cha-am and hua-hin area, the resort also houses a selection of food & beverage outlets.duty meals, in return we'll give you an attractive financial and benefits package including accommodation, hotel discounts worldwide and the chance to work with a great team of people,
and.
demonstrate awareness of occupational health and safety policies and procedures and ensure all processes are in adherence to safety legislation.
manage the collation, the 360 way, tools and techniques in a way that measurably improves the overall business under the ideas library portal for asia pacific; ensuring that the hotel continuously shares and adopts ideas generated by other hotels, adoption and adaption of ideas.
evaluate the compliance of brand standards by coordinating annual property self-audits and submission of management action plan for non-compliance items, using the quality evaluation system (qes).
a degree (bsc / ba) holder with experience in a combination of hospitality management and statistics is desirable.
ensure that all continuous improvement (tqm) projects initiated in the hotel are followed through on a timely basis and are monitored and maintained regularly.
analyse and review cost effectiveness on an on-going basis for each continuous improvement (tqm) project.
follow-up to ensure that the actions required in the management action plan (map) are completed on time.stitching or soccer, quality and continuous improvement manager
location: thailand-cha
what is your passion? whether you are into singing, at ihg we are interested in you! we love people who apply the same amount of passion to their jobs as they do to their hobbies.influencing and impacting change in organizations, you'll have some or all of the following things we're looking for :
have held roles in the past in shaping,
ideally.
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