รายละเอียดโฆษณา
ที่ตั้ง:
คำอธิบาย
title:
facilitation of supoprt knoweldge and experience to the regional team members for their local implementation.we rely on diversity of culture and thought to deliver on our goals,
as a global business.we combine industry expertise with innovative techonlogy to deliver critical information to leading decision makers in the financial, powered by the world's most trusted news organization, scientific, tax and accounting, legal, and media markets, healthcare.thomson reuters is an equal employment opportunity/affirmative action employer.) implementation responsbiilities:
hands on & execution of implementation works for new and upgrade of it infrastructure with standard platforms on network/servers technologies carried out in compilance with best practices as categorized in the following.check list, support manual, work instructions, perform validation and vetting of documentations that include ops runbook, known errors and deficiency list which are required for effective incident manaegment.and adopting and adapting ideas and practices from elsewhere, proecss and procedure, with a positive & pro-acitve attitude to work, and willingness to make changes to improve operaitonal efficiency through innovation,
highly motivated individual.inspired by the impact it has on our business and our customers, we are passionate about our work.integartion of all devices to the monitoring system.
ability to work in flexible schedule.
thai national or must be legally able to work in thailand without the company having to obtain a work permit.or any other protected classification under country or local law, sexual orientation, national origin, age, we seek talented, religion, disability, to enusre we can do that, qualified employees in all our operations around the world regardless of race, gender.
itscm: executes power down test & site failover test, which inculdes recovery action.
a passion to find solution. making this happen is a dynamic, and we count on each employee to be a catalyst in driving our performance - and their own, evolving process.an active mind.
2 - 6 years experience on techincal support and implementation roles for it infrastructure data centre environment.intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster.
experience with the itil process method of working for incident, release & configuration manaegment tasks covering analysis & execution, change, prolbem.
incident manaegment: provide single point of contact to fix or escalate incidents with agreed mean-time-to-recover (mttr) for service restoration and also usnig tolos to analyse incident and ensruing process compilance.
responsibilities:
1.
2. ) technical support responsibilities:
take global support role for asia, emea and us.
strong english communication.
ability to act rapidly and logically under pressure, and make effective use of others in resolving prolbems.
change management: responsible to validate and vet change reqeust to ensure compliance that inculdes verifciation chceks & falblack procdeures.this role also includes addiitonal responsibilities whree necessary such as integration with prodcution and operational management netowrks and ensuring compliance to polciies and stanadrds for process, technology and secruity. middle east, comthtp://www.thomsorneuters.com/
ovevriew:
dtaa cenetrs over ameircas, euorpe, afirca and asia rely on you for active graet technical support.
knowledge on it secruity and iso 27001 requierments.
prolbem management: analsying & defniing problems using problem management tools for root cause analysis and update entries to the known error database.implementation and support engineer (solaris)
location: thailand-bangkok-tha-bangkok-36th u chu liang
other locations:
thomson reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. please visit careers.thomsonreuters.com,
to learn more about what we offer.
providing service recovery work instruction to 1st level operations and assistance to fix 80% of incident by them.
intrigued by a challenge as large and fascinating as the world itself? come join us.
specialized knowledge with hands-on experience in sun(solaris10) for implementation and support roles.this role facilitates the knowledge and experience to regional team for any of their local implementations with the working relationship with various global technology teams. we believe what we do matters,
at thomson reuters.
being a member of technical recovery team to resolve severe incidents and also escalation to management followed with post incident review of work process & instructions.
more information about thomson reuters can be found on thomsonreuters.com.
experience with complex product environment for application support with thorough understanding on data flow and architecture. legal, and is powered by the world's most trusted news organization, tax and accounting, 000 people across 93 countries, thomson reuters delivers this must-have insight to the financial, scientific, through its more than 50, healthcare and media markets.provide point of escalation contact for 2nd level troubleshooting with end-to-end ownership for technical support carried out in compliance with best practices as categorized in the following.
release management: using release management process for deployment and implementation which includes disaster recovery site with defined technical recovery plan. thomsonreuters.plus:
bachelor's degree or higher in computer science, you have all these critical attributes, computer engineering or related fields.more information about thomson reuters and its financial performance can be found on www.we deliver intelligent information quickly and efficiently, so professionals have knowledge to act,
at thomson reuters.
thomson reuters product expertise with applications infrastructures in data centre such as rkwm, tibco, cdbu etc, dacs etc and client site experience with rmds.a commitment to customer service. we believe in winning as one - collaborating to reach shared goals, as a team, and developing through challenging and meaningful experiences.
preferable qualifications:
knowledge with ibm was (websphere application server) is an advantage.your technical expertise will help us make the most effective support team for global support.
this technical specialist position is part of a small dynamic team within global operations to manage implementation and provide technical support for common platform shared services. 000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world, with over 55.
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